Order bins and bin charges

If you've built a new house, you can order a set of bins by providing Council with a copy of your Certificate of Occupancy.

Simply email a copy of your certificate to mrsc@mrsc.vic.gov.au or visit a Council Service Centre. 

Bins can only be ordered by the owner of the property once you have finished building, provided a copy of the Certificate of Occupancy and have had the property rated by Council. 

Once the order is placed, bins will be delivered during the next two collection days in your area, and they must be moved inside the property boundary as soon as possible.

The charges will be applied to your rates from date of delivery unless advised otherwise.

We do not provide skip bins or hard rubbish collections.

Stay on top of all your bin collection days by downloading the Waste App.

If you have recently moved house and there are no bins at the property, let us know by calling (03) 5422 0333 or report it online.

If you are a rural property owner located outside the kerbside collection service area and would like to opt-in to the four bin waste service, complete the kerbside collection service request form(DOCX, 157KB) / kerbside collection service request form.(PDF, 159KB) Your application will be reviewed and a member of our resource recovery team will contact you. 

See annual fees and charges section below for more information.

The annual waste service charge is the fee each property owner pays for the kerbside waste collection and processing provided by Council.

Fees apply to both residential and commercial properties.

All Council fees and charges are reviewed annually as part of Council's budget process.

The waste service charge is calculated to cover the full cost of collecting all household waste, as well as bulk clean-ups, waste processing/disposal, landfill, education, communications, illegal dumping, provision for future waste service planning, new technologies and associated services. The charge is calculated in line with changes to the recycling market and EPA landfill levies.

Council does not profit from this charge and all money goes into the provision and improvement of waste services.

*General waste bins incur an EPA Landfill Levy of $50, which is included in the prices above.

The four-bin kerbside collection service is our standard bin service offered shire-wide.

If you regularly overfill your bins, you can:

• take the extra material to your nearest resource recovery facility
• upgrade to a larger 240 litre bin. This upgrade is only available for rubbish/general waste bins. Fees apply (unless you are eligible for a medical exemption. Refer to the 'Special consideration exemption' section below).
• request extra bins (fees apply) by completing a bin upgrade request form

Fees 

*General waste bins incur an EPA Landfill Levy of $50, which is included in the price above.

You may be eligible for a larger or additional rubbish or recycling bin at no extra cost if you, or someone living in your household, has a chronic illness, disability or medical condition that creates more household waste.

Who is eligible?

To be eligible a resident must meet the following criteria:

• The chronic illness, disability or medical condition must result in extra household waste being generated; and
• There must be no practical way to reduce the amount of waste being produced.

How to apply

Complete the Application for Special Consideration Form online, or in person at one of our Customer service centres.

You will need to provide a letter from your doctor or another relevant health professional confirming that the condition or its treatment creates a significant amount of additional household waste.
Council may request additional information if needed to assess your application.

If your application is approved, Council will determine the most suitable waste service for your household. This may include:

• A larger rubbish bin, or
• An additional rubbish bin, or
• An additional recycling bin

Approved services are provided at no extra cost.

Annual review

Approved special consideration services are reviewed every 12 months to ensure the eligibility requirements continue to be met.

Applications by carers and landlords

A carer can apply on behalf of an eligible resident.
A landlord can also apply on behalf of an eligible tenant.
If you are renting and your application is approved, Council will notify both you and your landlord of the service change.

You can report it online or call our customer service team on (03) 5422 0333.