Missed bin collections
Before reporting a missed bin collection, please check:
- It was placed out the night before your . Trucks do not return to collect bins that were not placed out in time.
- It’s placed safely near the road, with handles facing your property.
- It’s at least 1 metre from other bins.
- The lid is fully closed (not overfull, nothing on top).
- It isn’t blocked by parked cars.
- It isn’t under/near trees, power poles, street signs or fire hydrants.
- It isn't too heavy. Trucks cannot lift a bins heavier than 80 kilograms
- It isn’t contaminated (if tagged, follow the instructions or see ).
Collection times
- It’s not considered “missed” until after 6pm on your collection day.
- Council will not collect a missed bin more than 48 hours after the scheduled collection day. Bins must be returned to the property within 48 hours after a scheduled collection day.
- If the truck has left after collecting part of your street, it may need to unload and return—collections can occur up to 6pm (later only if authorised).
If you think there should be no reason why your bins were not emptied, call us on (03) 5422 0333 to arrange collection or report it online.
Public holidays, Total Fire Ban and Catastrophic (Fire Danger Rating) days
Bins are not collected on Catastrophic (Fire Danger Rating) days and some public holidays. They are also collected earlier than usual on Total Fire Ban days so it is best to put your bins out the night before. For details, see Collection Days.