Relief and recovery centres

Our relief and recovery work focusses on helping people during and after an emergency—we will coordinate the delivery of information and assistance that people need to secure these basic needs such as somewhere to live, clothing and food.

A range of government departments, local community organisations, health agencies and volunteer groups work with us.

Relief centres

A relief centre may be opened during an emergency event. It provides a place for people who have to leave their home with a temporary gathering place to get information and basic support services such as food and accommodation.

A relief centre provides only very basic amenities and should be considered an option only if going to family, neighbours or friends is not feasible. Pets and animals are also welcome at relief centres as long as they are contained (e.g. in horse floats, animal cages or on a leash).

If there is a major emergency in the municipality, you can get up to date information including the location of relief centres on the Vic Emergency App or by listening to the radio. All major Melbourne radio stations and ABC 91.1 FM are official emergency broadcasters.

Recovery centres

Following an emergency, it is likely that a recovery centre will be established. This is a 'one-stop-shop' for people affected by an emergency after the immediate danger has passed.

A recovery centre is usually located in the affected community and provides a place where residents can access support from Red Cross, Salvation Army and other services; and information regarding such things as insurance, accommodation and financial support. It is also commonly used as a meeting place for the community to come together and support one another.