How to contact us

Contact us using any of the methods below. 


  • General enquiries (Weekdays, 8.30am to 5pm, excluding public holidays): (03) 5422 0333
  • Emergencies after-hours/on-call rangers: (03) 5422 0333
  • Performance season and ticket bookings (Weekdays, 8.30am to 3pm): 1300 888 802 

Customers who are deaf or have a hearing or speech impairment can contact Council through the National Relay Service.         

Office locations and opening hours

Council offices are closed on all public holidays.

Gisborne Administration Centre

40 Robertson Street, Gisborne

Monday to Friday, 9am to 4pm

Kyneton Administration Centre

129 Mollison Street, Kyneton

Monday to Friday, 9am to 4pm

Romsey Service Centre

96–100 Main St, Romsey 

Monday to Friday, 9am to 2pm.

Woodend Service Centre

Corner Forest and High Streets, Woodend   

Monday to Friday, 9am to 2pm

Report an issue online

You can lodge a request and report an issue online.

Mail or email

Live chat

We have introduced live chat during business hours on a trial basis.

To access, click on the 'Chat' button on bottom left of the screen.

Outside of business hours, or if our customer service officers are responding to other chats, you can leave a message by clicking on the 'Help' button in the bottom left of screen.

Find us on social media



Follow us on Twitter


Follow us on Instagram


Follow us on LinkedIn

Our social media community guidelines

Our social media accounts provide regular updates about Council’s services, events, projects and activities.

Contact a Councillor

To get in touch with your local Councillor, see: Councillors & Wards