How to contact us

Opening hours over the Christmas and New Year period

Council offices will be closed from 12.30pm on Friday 22 December 2017 and will re-open on Tuesday 2 January 2018.

Garbage, recycling and green bin collection

If your collection falls on Christmas Day, your bins will be emptied on Boxing Day, Tuesday 26 December 2017. If your collection falls on New Year’s Day, your collection will be on Tuesday 2 January 2018.

Transfer stations

All transfer stations will be closed on:

  • Christmas Day, Monday 25 December 2017
  • Boxing Day, Tuesday 26 December 2017
  • New Year's Day, Monday 1 January 2018
  • Total Fire Ban days

Find out the opening hours of other services and facilities by visiting the relevant webpages.

Call us

  • Phone: (03) 5422 0333 (including emergency after-hours and access to on-call Local Laws rangers)
  • Performance season and ticket bookings (Kyneton Town Hall): 1300 888 802 

National Relay Service

Customers who are deaf or have a hearing or speech impairment can contact Council through the National Relay Service.         

  • TTY users—phone 133 677 then ask for (03) 5422 0333
  • Speak and Listen (speech-to-speech relay) users—phone 1300 555 727 then ask for (03) 5422 0333
  • Internet relay users—connect to the National Relay Service ( and then ask for (03) 5422 0333.  

Report an issue

You can lodge a request and report an issue online.

Mail or email us

Follow us on social media

Receive regular updates and get in touch with us via social media

Contact a Councillor

To get in touch with your local Councillor, see: Councillors & Wards

Visit a Council office

Council offices will close on all public holidays throughout the year.

Gisborne Administration & Service Centre

40 Robertson Street, Gisborne (opposite the police station)

Monday–Friday, 8.30am–5pm

Kyneton Administration & Service Centre

129 Mollison Street, Kyneton

Monday–Friday, 8.30am–5pm  

Romsey Service Centre

96–100 Main St, Romsey 

Monday, Wednesday, 12.30pm–5pm. Tuesday, Friday, 9.30am–5pm. Thursday, 12.30pm–6pm. Saturday (library only), 9.30am–12.30pm.

Woodend Service Centre

Corner Forest and High Streets, Woodend   

Monday, Thursday, 9.30am–5pm. Tuesday, Friday, 12.30pm–5pm. Wednesday, 12.30pm–6pm. Saturday (library only), 9.30am–12.30pm.

VicRoads agencies 

Please note that due to a decline in the number of requests, VicRoads services which were offered at Council's Gisborne and Romsey offices are no longer available. 

Learner permit tests and national driver work diaries are still available at VicRoads offices in Kyneton and Sunbury.