How we plan, work and improve


Our shire enjoys a vast range of facilities and services. To continually uphold and improve these services, a framework of ‘good governance’ is required. We interpret ‘good governance’ as being about how we make and implement decisions, our accountability to you, the information exchange between staff and Councillors, and how we engage with you.

Four principles of excellence

We have four principles of excellence that guide our procedures and processes.

Principle 1: Vision and culture

In partnership with the community, we have a clear vision as expressed in our Council Plan, to protect and enhance life across the Macedon Ranges.

In pursuing our vision, we believe in and are committed to:

  • Liveability
  • Efficiency
  • Sustainability

Our Council Plan sets out the broad direction Council has decided on for its term of office while our Customer Service Charter sets out clear service standards regarding access to services and information and responsiveness.

Principle 2: Roles and relationships

Our Councillors have clearly-defined roles. They are distinct from the roles of Chief Executive and Council officers.

We support our Councillors by providing clear guidelines and resources.

The Local Government Guide is a useful resource that can help you understand the roles and relationships within our organisation.

Principle 3: Decision making and management

Most of our decisions are made under delegation. Decisions on reports submitted to Council are made at monthly Council Meetings which are run according to our Governance Rules.

Our decision-making is based on and guided by the Revenue and Rating Plan, the Annual Budget, Capital Works Program and Council Strategies.

We are advised by community consultations, advisory committees, Council delegates and Council officers.

Once decisions have been made, we report the results to you via Council Meeting minutes and financially via our annual report and quarterly business reviews.

Principle 4: Accountability

Our work output is measured annually against the Performance Statement while we learn how you rate our performance through the yearly Community Satisfaction Survey. We also encourage feedback from you on any Council matter.

Internal and external audits are performed regularly. Internal audits focus on operations, procedures, internal controls and risk management. External audits focus on financial records.

Community Engagement

The Community Engagement Policy outlines Council’s commitment to engage with the Macedon Ranges community when there is a decision to be made by Council.

Risk Management

In our Risk Management Policy and Framework, we recognise our moral and legal responsibility to provide a safe and healthy work environment for employees, residents, contractors, volunteers and Councillors. This commitment extends to ensuring our operations do not place you at risk of injury, illness or property damage.

Protected Disclosures

We are committed to the aims and objectives of the Protected Disclosures Act 2012. We do not tolerate improper conduct by our employees, officers or members, or the taking of reprisals against those who come forward to disclose such conduct.

Making and Handling Protected Disclosures(PDF, 309KB) establishes our procedures for making, receiving and assessing protected disclosures while our Protected Disclosures Policy explains the process of how you can make a protected disclosure. 


We are committed to protecting the privacy of our residents and ratepayers. We will not disclose your personal information to a third party without your consent, unless required to do so by law.

Our Privacy Policy clearly expresses our approach to the management of collected personal and health information.