Community satisfaction survey

Council's Community Satisfaction Survey assesses the performance of Victorian councils across a range of service areas.

The survey interviews are conducted quarterly; approximately 400 interviews will be conducted among a representative sample of residents over the course of the year.

This decision is in line with best practice—allowing for any seasonality that may influence results and providing Council with a more accurate reflection of key themes and opportunities for improvement or development.

Some households may receive a call from independent market research agency, National Field Services (NFS). The call will be from a fixed line number, not a mobile phone and the caller will always identify themselves and state that they are from NFS.

Survey participants are randomly selected and individual responses are confidential.

You cannot opt-in to participate, however there are several other ways you can provide feedback all year round. 

If you have any questions, call our customer service team on (03) 5422 0333.

More information about NFS is available on their website: National Field Services website