Improving the online customer experience
Council’s website is the first place many users look for information about how to ‘do business’ with Council.
We are making continuous improvements to make things easier online, expand our digital services, and offer more convenient ways to contact us.
We are transitioning many applications and forms to online platforms (rather than PDF/Word files that need to be downloaded and printed).
We are committed to adopting a ‘digital-first’ approach to how we gather information for the 100+ services we provide by creating user-friendly forms that people can complete anytime and anywhere. By removing paper where possible, we can make the process more efficient, quicker, easier and better.
We know that many people prefer to use digital services at a time that suits them, with many people using their smartphones and tablet devices, however we also want to make sure your preferred way to connect with us is available to you—face-to-face and phone contact will still be available during business hours by calling our customer service team on (03) 5422 0333, or visiting a customer service centre in Gisborne, Kyneton, Romsey and Woodend.