If you have property or contents insurance, you should contact your insurance company as soon as possible after the event.
- Ask your insurer for advice on actions you should take.
- Do not discard or throw away damaged items without first consulting your insurance company.
- Make a list of items that have been damaged and take photographs if possible.
- Keep receipts for any emergency repair work.
- If you have suffered some loss and have property or contents insurance, you should contact your insurance company as soon as possible after the event.
For assistance with insurance contact the Insurance Council of Australia on 1800 734 621 (24 hour hotline). You can find information on lodging a claim following a disaster on the Insurance Council of Australia website.
Insurance gives you the peace of mind that you can rebuild your life and home if an emergency strikes. Download the guide the Department of Families, Fairness and Housing (DFFH) developed with Good Shepherd with easy to understand information about insurance. It is also worth calling your insurer to check if your home and contents insurance covers flooding.