Ticketing information

Our venues have a range of accessibility features, including wheelchair accessible and front row seats available for people who are blind or have low vision, and their companions. There is an Infra Red (IR) Hearing Assistance system at Kyneton Town Hall. 

For further information, or to discuss any accessibility requirements you may have, please call Macedon Ranges Shire Council Box Office on 1300 888 802 (Monday to Friday, 10am-4pm) or email kthtickets@mrsc.vic.gov.au prior to booking. 

We are proud to be affiliated with the Companion Card Program. A Companion Card allows a person’s carer free entry into participating venues and events.

If you are a Companion Card holder and require the support of a carer to attend a performance at one of Council's events, please contact the Box Office on 1300 888 802 (Monday to Friday 10am-4pm) or email kthtickets@mrsc.vic.gov.au.

We recognise the significant contribution and commitment that carers provide supporting family members and friends who are frail, aged or have disabilities. 

We support the Victorian Government's Carer Card Program by offering Concession discounts to all Carer Card Holders.

Children's tickets are valid for ages two to 15 years. Children under two years do not require a ticket, providing they sit on an adult's knee.

Children up to 15 years must be under the supervision of a responsible adult (18 years of age or older) at all times. Proof of age may be required by the venue.

If concession prices are offered, they will be available to people who are students, pensioner card holders and registered health care card holders. We do not provide concession for Senior Card holders. 

All concession card ticket holders must provide proof of concession upon entry to venue. 

Please ensure you arrive at the venue with enough time to allow for staff to check tickets and load the audience. We recommend a minimum of 15 mins prior to show time. The show will commence at the advertised time and any patrons still trying to gain access to the venue beyond this time will be deemed latecomers and will not be admitted until a suitable break in the performance. 

Macedon Ranges Shire Council is committed to protecting your privacy. The personal information you provide on registration or when purchasing tickets is being collected for the primary purpose of facilitating bookings through the Macedon Ranges Shire Council Box Office, supported by TicketSearch.

Where required, your name, address and contact details will be provided to Macedon Ranges Shire Council staff and/or contractors to enable them to facilitate your booking.

Your personal information will not be disclosed to any external party without your consent, unless required or authorised by law. If you wish to gain access to, or alter any personal information you have supplied on this booking, please contact us at kthtickets@mrsc.vic.gov.au.

View Council's Privacy Policy

Tickets are sold or issued subject to the LPA Ticketing Code of Practice and are subject to the following terms and conditions.

1. The right of admission is reserved by Macedon Ranges Shire Council.
2. A ticket is only valid when purchased through an authorised agent.
3. The right is reserved to vary advertised artists, programs, pricing, and seating arrangements.
4. The right is reserved to vary ticket prices at times throughout the sales period.
5. Specific warnings will be advised prior to the day of activity, providing that information has been supplied by the producer/promoter of that activity.
6. Latecomers may only be admitted at the discretion of Management and entry may be refused on occasions.
7. Unless otherwise indicated all persons, including infants and children, entering must hold a valid ticket for that activity.
8. Unless otherwise indicated the use of photographic or recording equipment, including mobile phones, is strictly prohibited.
9. Tickets cannot be refunded or exchanged after purchase if patrons change their mind or are unable to attend due to other personal reasons. In exceptional circumstances, refunds and exchanges may be considered for approval by the Venue Hirer/Producer in the case of a Hire-In event, or at the discretion of the Creative Venues and Programs Team Leader for Council programs. However, requests will not be considered within two days of the activity. Refunds and/or exchanges may be subject to a fee.