Our customer service centres in Gisborne, Kyneton and Romsey will be closed from 12pm on Friday 17 July to allow our Customer Service team to participate in a staff development session. You can report issues online or call (03) 5422 0333 during this time. Urgent calls will be triaged by our after-hours service. Our centres will reopen on Monday 20 July as normal.
This policy outlines how Council determines the resource recovery services provided to the community and with it the kerbside collection and associated services charge.
Further, this policy supports the goals of the current Waste and Resource Recovery Management Strategy 2021-2026 (and the proposed replacement Resource Recovery Management Strategy 2026-2031) including to maintain a safe, transparent, affordable and sustainable approach to all Council waste management and resource recovery services and provide a consistent level of service to ratepayers and eligible properties.