Dealing with Aggressive and Abusive Customers

Next date: Tuesday, 30 November 2021 | 11:00 PM to Thursday, 30 June 2022 | 11:59 PM

It can be a challenge for retail workers to keep control of an escalating situation. What is the best way to handle a customer whose behaviour becomes threatening? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away?

This free, 1-hour, online workshop is facilitated by the National Retail Association. You will learn:

  • Why customer abuse is happening more frequently
  • How to identify red flags that indicate a situation is becoming aggressive
  • How to de-escalate a situation
  • Measures to take if a situation escalates
  • How to keep yourself, and others, safe
  • What support you can access after an incident

To register for the workshop, send your business name, registrant name and email address to Once registered you will be sent a link to view the workshop.


  • Tuesday, 05 October 2021 | 12:00 AM - Thursday, 30 June 2022 | 11:59 PM

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