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Next date: Tuesday, 30 November 2021 | 11:00 PM
to Thursday, 30 June 2022 | 11:59 PM
It can be a challenge for retail workers to keep control of an escalating situation. What is the best way to handle a customer whose behaviour becomes threatening? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away?
This free, 1-hour, online workshop is facilitated by the National Retail Association. You will learn:
To register for the workshop, send your business name, registrant name and email address to email@example.com. Once registered you will be sent a link to view the workshop.
Fields marked as 'Required' must be completed
Enter your email address or your friend's email addresses all separated by commas.