Financial support and services

Council rates, payments and leases 

If you are suffering financial hardship, you can apply for special consideration regarding rates payments, fees and charges. Options available include deferment of rates, flexible payment plans and waivers.

There are also a range of COVID-19 support and resources for businesses in the shire.

For more information or advice, call our shire-wide Recovery Operations Centre on (03) 5422 0237 or email

Gas and electricity

Households facing economic hardship because of the coronavirus are protected from having their gas or electricity disconnected. Under the changes, which started in 2019, energy retailers must provide assistance to any household that contacts them because they are having trouble paying their bills.

The assistance could include a payment plan, putting account payments on hold while customers work towards paying for their usage, or extending bill due dates.

Anyone receiving such assistance can’t be disconnected while they are participating in the hardship plan. Find out more

Medicare, Centrelink and Child Support Services

For information about Centrelink, Medicare and Child Support services if you’re impacted by coronavirus (COVID-19), visit Australian Government Services Australia

National Debt Hotline 

If you are experiencing financial hardship contact the National Debt Helpline on 1800 007 007, to access free financial counselling. You can also find out more via the National Debt Helpline website