The new four bin collection service started on Monday 3 February 2020.
Major changes in the recycling industry have impacted the way waste and recyclables are collected and processed in Australia.
We’ve been working hard to find innovative solutions and we are transitioning towards a more sustainable and responsible collection service.
We know our community is committed to reducing waste and we thank you for your assistance while we work to implement solutions.
The service changes include a four bin kerbside, collection service that includes glass-only bins, recycling bins, FOGO (food organics garden organics - previously called garden bin), and rubbish/general waste bins.
A FOGO collection, coupled with a recycling service, has been proven to reduce waste going into the rubbish/general waste bin. We see this as a vital step in reducing the amount of waste going to landfill.
Council decided there would be no opt out option for the new services as the long term objective and priority of the changes is to reduce the amount of waste sent to landfill and to reduce greenhouse gas emissions.
Your bin collection day may have changed following the start of the new services. An information pack, including your new waste collection calendar, was delivered to all kerbside collection customers.
If you haven't received this, or have misplaced your information pack, please call our customer service team on (03) 5422 0333.
You can also look up your collection day and/or download a collection calendar.
Bin deliveries for new glass-only and FOGO bin were completed at the end of February.
If you have not received your glass-only bin (purple lid) or your property is part of the first stage of our FOGO service and don’t have a FOGO bin (lime green lid) yet, please call us on (03) 5422 0333.
If you already had a garden bin, this will have become your FOGO bin that will be collected each week and your general waste/rubbish bin (red lid) will be collected fortnightly.
There was no increase to the waste service charge in your rates in the 2019/2020 financial year.
Waste service charges are recalculated annually in line with changes to the recycling market and EPA landfill levies. View waste service annual fees and charges.