Order bins and bin charges

If you've built a new house, you can order a set of bins by providing Council with a copy of your Certificate of Occupancy.

Simply email a copy of your certificate to mrsc@mrsc.vic.gov.au or visit a Council Service Centre. 

Bins can only be ordered by the owner of the property once you have finished building, provided a copy of the Certificate of Occupancy and have had the property rated by Council. 

Once the order is placed, bins will be delivered during the next two collection days in your area, and they must be moved inside the property boundary as soon as possible.

The charges will be applied to your rates from date of delivery unless advised otherwise.

We do not provide skip bins or hard rubbish collections.

If you have recently moved house and there are no bins at the property, let us know by calling (03) 5422 0333 or report it online.

If you are a rural property owner located outside the kerbside collection service area and would like to opt-in to the four bin waste service, complete the kerbside collection service request form(DOCX, 157KB) / kerbside collection service request form.(PDF, 159KB) Your application will be reviewed and a member of our resource recovery team will contact you. 

See annual fees and charges section below for more information.

The annual waste service charge is the fee each property owner pays for the kerbside waste collection and processing provided by Council.

Fees apply to both residential and commercial properties.

All Council fees and charges are reviewed annually as part of Council's budget process.

The waste service charge is calculated to cover the full cost of collecting all household waste, as well as bulk clean-ups, waste processing/disposal, landfill, education, communications, illegal dumping, provision for future waste service planning, new technologies and associated services. The charge is calculated in line with changes to the recycling market and EPA landfill levies.

Council does not profit from this charge and all money goes into the provision and improvement of waste services.

*General waste bins incur an EPA Landfill Levy of $45.5, which is included in the prices above.

The four-bin kerbside collection service is our standard bin service offered shire-wide.

If you regularly overfill your bins, you can:

• take the extra material to your nearest resource recovery facility
• upgrade to a larger 240 litre bin. This upgrade is only available for rubbish/general waste bins. Fees apply (unless you are eligible for a medical exemption. Refer to the 'Special consideration exemption' section below).
• request extra bins (fees apply) by completing a bin upgrade request form

Fees 

You may be eligible to upgrade to a larger rubbish/general waste bin at no extra cost if you:

• have a disability or medical condition, or
• are caring for a person with a disability or medical condition
• are a landlord and have a tenant living at your property who meets any of the above criteria.

To apply, you will need to upload a letter from your doctor advising that treatment of a specific condition involves generation of significant additional waste for the household.

Complete the Application for Special Consideration Form

If you are renting and would like to apply for special consideration, please complete the above application form. If your application is approved, we will contact both you and your landlord to advise of the service change. 

You can report it online or call our customer service team on (03) 5422 0333.