Before reporting that your bin was not emptied, check the following:
- Bins have been placed out by 6am or the night before your collection day Trucks do not return to collect bins that were not placed out in time.
- Bins have been placed close to the road in a safe location - handles facing towards your property.
- Bins are at least one metre apart.
- Bins are not overfull or contaminated—the lid must close with no obstructions on top.
- Bins are not obstructed by a parked vehicle on the day of collection.
- Bins have not been placed under or close to a tree, power pole, street sign or fire hydrant.
If the truck has collected part of your street and left the area, it may be full and needs to unload before it can continue the collection. The contractor has until 6pm to complete the collection, however Council can authorise collection after 6pm under certain circumstances.
If you think there should be no reason why your bins were not emptied, contact Customer Service on (03) 5422 0333 to arrange collection or report a missed bin.
Bins are not collected on Code Red days and some public holidays. They are also collected earlier than usual on Total Fire Ban days. For details, see: Collection Days.