There are a number of ways that you can have your say and be involved in Council's decision-making processes.
You are represented by Councillors at Council meetings.
Councillors are available to discuss issues with you at Council meetings, by appointment and can be contacted via phone or email.
You can report an issue online, or by contacting us via phone, email or post.
Comment on individual projects that are open for consultation.
View our Community Engagement Policy to understand how we consult on projects across the shire.
Attend a Council meeting and ask a question.
When you submit a petition or joint letter to Council:
You can come to the Council meeting to hear firsthand the resolution of your petition.
For more information, see Governance Rules(PDF, 4MB)
The Customer Service Charter establishes the fundamental service standards that you can expect when dealing with us.
Our Complaints Policy has been developed with reference to the Victorian Ombudsman’s Councils and complaints—A good practice guide, February 2015.
For more information on how to make a complaint, visit the Victorian Ombudsman.
The Public Interest Disclosures Act 2012 (the PID Act) encourages and facilitates disclosures of:
The PID Act also provides protection for:
The PID Act ensures that those disclosures are properly assessed (and where necessary, investigated), and provides for the confidentiality of the content of those disclosures, and the identity of the persons who make those disclosures.
For more information on public interest disclosures, see Public Interest Disclosures