Feedback, petitions and consultation

• Call (03) 5422 0333
• Email: mrsc@mrsc.vic.gov.au
• Write to us: PO Box 151, Kyneton VIC 3444 

You are represented by Councillors at Council meetings.

Councillors are available to discuss issues with you at Council meetings, by appointment and can be contacted via phone or email. 

• Councillor contact information
• Role of Mayor and Councillors

You can report an issue online, or by contacting us via phone, email or post. 

Comment on individual projects that are open for consultation.

View our Community Engagement Policy to understand how we consult on projects across the shire. 

Attend a Council meeting and ask a question. 

When you submit a petition or joint letter to Council:

• It must clearly state the action Council is asked to undertake and every page must have the wording of the whole of the petition or request.
• The wording of a petition should read ‘We the undersigned, residents and ratepayers of Macedon Ranges Shire formally request Council to...’
• It must be in a legible and permanent form of writing, typing or printing.
• It must not be defamatory, indecent, abusive or objectionable in language or substance.
• It must not relate to a matter beyond the powers of Council.
• Any signature appearing on a page that does not bear the wording of the whole of the petition or joint letter will not be considered by Council.
• Every page must be a single piece of paper and must not be pasted, stapled, pinned or otherwise attached to any other piece of paper other than another page of the petition.
• A motion may be proposed to accept the petition or joint letter and have it 'lay on the table' until the next scheduled Council meeting or a future meeting as specified by Council (where a report on the matter will be presented), or a motion may be proposed to accept and note the petition or joint letter and resolve to deal with it earlier or refer it to another process. 

You can come to the Council meeting to hear firsthand the resolution of your petition.

For more information, see Governance Rules(PDF, 4MB) 

The Customer Service Charter establishes the fundamental service standards that you can expect when dealing with us. 

Our Complaints Policy has been developed with reference to the Victorian Ombudsman’s Councils and complaints—A good practice guide, February 2015.

For more information on how to make a complaint, visit the Victorian Ombudsman. 

The Public Interest Disclosures Act 2012 (the PID Act) encourages and facilitates disclosures of:

• improper conduct by public officers, public bodies and other persons including Council, Council officers and Councillors
• detrimental action taken against a person for making a disclosure under the PID Act.

The PID Act also provides protection for:

• persons who make those disclosures
• person who may suffer detrimental action in reprisal for those disclosures.

The PID Act ensures that those disclosures are properly assessed (and where necessary, investigated), and provides for the confidentiality of the content of those disclosures, and the identity of the persons who make those disclosures.

For more information on public interest disclosures, see Public Interest Disclosures