Feedback and consultation

There are a number of ways that you can have your say and be involved in Council's decision-making processes. 

Call, email or write to us

Contact your councillors

You are represented by Councillors at Council meetings.

Councillors are available to discuss issues with you at Council meetings, by appointment and can be contacted via phone or email. 

Chat to your Councillors

Councillors are getting out and about in the community throughout 2023 and want to hear from you.

Find out more

Report an issue

You can report an issue online, or by contacting us via phone, email or post

Community consultation and engagement

Comment on individual projects that are open for consultation.

View our Community Engagement Policy to understand how we consult on projects across the shire. 

Question time

Attend a Council meeting and ask a question

Petitions and joint letters

Community members may submit a petition to Council on matters within Council’s powers, seeking that Council undertake a particular action.

When you submit a petition or joint letter to Council, it is important that you follow the guidance outlined on the Petitions page to ensure is supplied in the correct format.

Customer service charter

The Customer Service Charter establishes the fundamental service standards that you can expect when dealing with us. 

Complaints Policy

Our Complaints Policy has been developed with reference to the Victorian Ombudsman’s Councils and complaints—A good practice guide, 2nd edition.

For more information on how to make a complaint, visit the Victorian Ombudsman

Public Interest Disclosures Act 2012

The Public Interest Disclosures Act 2012 (the PID Act) encourages and facilitates disclosures of:

  • improper conduct by public officers, public bodies and other persons including Council, Council officers and Councillors
  • detrimental action taken against a person for making a disclosure under the PID Act.

The PID Act also provides protection for:

  • persons who make those disclosures
  • person who may suffer detrimental action in reprisal for those disclosures.

The PID Act ensures that those disclosures are properly assessed (and where necessary, investigated), and provides for the confidentiality of the content of those disclosures, and the identity of the persons who make those disclosures.

For more information on public interest disclosures, see Public Interest Disclosures