What do you think of Council's services to the community?
Published on 21 January 2019
Council is encouraging residents to participate in the annual community satisfaction survey if they are contacted by phone during February.
The independent survey is conducted on behalf of councils across Victoria by National Field Surveys and results are benchmarked against the state-wide average of other municipalities, as well as other large rural shires.
Chief Executive Officer, Margot Stork said residents provided valuable information to Council through the confidential survey.
“We really appreciate residents sharing their thoughts on a range of Council’s service areas and letting us know what we are doing well, as well as identifying where we might improve,” Ms Stork said.
The survey is expected to start in early February, with telephone interviews to be conducted with 400 residents in the shire.
Participants will be asked to rate Council’s overall performance and also provide feedback on community consultation, advocacy, customer service; and key service areas such as road maintenance, town planning, community development, environment, tourism, recreation, arts and libraries.
The survey results will be made available on Council’s website later this year.