Storm Recovery

Published on 22 June 2021

Need assistance? If you need support following the recent storms, please contact the Macedon Ranges Recovery Operations Centre (ROC) by calling 5422 0237 or emailing (Monday to Friday, 8.30am to 5pm).

Latest update: Tuesday 22 June 

As Council continues the clean up after the storm, and enters the next phase of recovery, we are currently providing support in two key areas:

  • where a tree is at risk of falling onto your home
  • where a tree is blocking access to your home.

These tasks are being prioritised, and Council and contractors are working to assess trees and clear areas as quickly and safely as possible.

We know that a number of private properties across the shire have sustained damage to fences and trees and Council is advocating to the State Government to provide assistance to residents with this clean up.

Relief payments, hardship assistance and financial support

Relief payments from State Government

If your home has been damaged due to the storm you may be eligible for a relief payment. Please register your query with Council through the ROC number at the top of this page.

Hardship assistance and financial support

Contact the Department Families, Fairness and Housing on 1300 475 170 or email

Emergency phone numbers

  • Police, Fire, Ambulance: Triple Zero 000 

  • State Emergency Services (SES)—floods or storms: 13 25 00

  • VicEmergency Hotline: 1800 226 226 


If you have property or contents insurance, you should contact your insurance company as soon as possible after the event. 

  • Ask your insurer for advice on actions you should take.
  • Do not discard or throw away damaged items without first consulting your insurance company. 
  • Make a list of items that have been damaged and take photographs if possible. 
  • Keep receipts for any emergency repair work.

For assistance with insurance contact the Insurance Council of Australia on 1800 734 621 (24 hour hotline). You can find information on lodging a claim following a disaster on the Insurance Council of Australia website.

Mental health

It is normal to have strong reactions following an emergency or distressing event. People can experience a range of physical, mental, emotional, and behavioural reactions.

There are a number support services available to assist you and your family recover. If at any time you are worried about your mental health or the mental health of a loved one, call Lifeline 13 11 14

Other contacts:

  • Your doctor or local community health centre  
  • A counsellor or psychologist  
  • Parentline 13 22 89 or the Kids Helpline 1800 55 1800  
  • NURSE-ON-CALL 1300 60 60 24 – for expert health information and advice (24 hours, 7 days) 
  • Australian Psychological Society Referral Service 1800 333 497

Protect your health

Nurse-on-Call on 1300 60 60 24 - this is a phone service that allows you to discuss any health related issue with a registered nurse, 24 hours a day, 7 days a week for the cost of a local call from anywhere in Victoria. 

Do not use appliances designed for outdoor use inside a home, basement, garage, caravan or tent. Appliances such as barbecues, grills, camp stoves or other devices that burn petrol, liquid petroleum gas, natural gas or charcoal should only be operated in a well-ventilated outdoor area away from open windows and vents.

Family violence

Emergencies can put additional stress on close relationships and families. Abuse in a relationship is never acceptable, regardless of the circumstances, and is never the fault of the victim.

The Orange Door is the access point to services for adults, children and young people who are experiencing family violence.

Safe Steps Family Violence Response Centre provides confidential support for women and children living with family violence. Call 1800 015 188.

The Men’s Referral Service is a confidential telephone service for men who have been victimised by a partner or family member or might be using violence towards a family member. Call 1300 766 491.

Call triple zero 000 if you, or someone you know, is in immediate danger.

Transfer stations, waste collection and FOGO

Transfer stations and waste collection

All transfer stations have reopened. View opening hours and locations


Put food waste in your FOGO bin first and then top up with green waste.

Roadside wood collection

An increase in roadside collection of timber is causing traffic hazards in storm-affected areas. 

Council and Regional Roads Victoria do not give permission for the removal of mulch, timber or other materials from roadsides.

Road closures

The storm has caused dangerous road conditions and a number of local roads are closed, however they might not be sign posted. If you need to travel, be aware there may still be trees and debris over roads.

Visit VicTraffic for main road closures. For urgent road hazards call VicRoards on 13 11 70.

Hanging Rock and reserves closures

Hanging Rock

The park will remain closed until damage has been assessed and it is considered safe for public access

Bushland reserves

Many trees across the shire are still unstable after the recent storm. Council is still assessing the damage in our conservation reserves and determining what works are required to make them safe.  Please do not enter bushland reserves until further notice.

General information to help you recover after a storm

  • General information to help you recover from a storm from Emergency Victoria.
  • If you experience power outages beyond set thresholds, you may be entitled to payment from your electricity distributor. Find out more from the Victorian Government website.
  • General information about food safety during power outages from Health Vic.

There are a dangerous driving conditions throughout the shire, residents are encouraged not travel during this period unless it is essential, and to work remotely if possible.

 After a severe storm:  

  • Check your home and property for damage.  
  • Keep clear of damaged buildings, power lines and trees.  
  • Be aware of road hazards such as floodwater, debris and damaged roads or bridges.  
  • Do not drive through affected areas unless it is necessary.  
  • Check in on neighbours and family and friends that they are ok  
When cleaning up after a storm and floods it is important to take precautions to reduce the possibility of illness, disease or injury: 
  • Cuts from broken glass and debris may be a problem – wear sturdy waterproof boots and rubber or leather gloves.  
  • Don’t use any gas or electrical appliances before having them checked first.  
  • Local water supplies may be contaminated, so boil tap water until local water authorities tell you that the water is safe to drink.  
  • Avoid any areas that remain flooded.  
  • Contact your insurance company as soon as possible to check what your policy includes or excludes, and seek guidance on the claims process. 
  • Most septic tanks should not be structurally damaged by storms as they are below ground. However if you suspect your septic tank has been damaged, do not use or flush your toilet until you know that the septic tank system and associated pipes are intact. If you suspect your system has been physically damaged, contact a licensed plumbing practitioner to have it assessed. 
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