2022 flood / storm information

The Flood Recovery Hotline is a single state-wide number, 1800 560 760, that Victorians impacted by the recent floods can call for help or assistance with:

• navigating available supports
• mental health and wellbeing support.

The recovery hotline is open from 7.30am-7.30pm everyday. 

Information is also available:

• Victorian Government's Flood Recovery webpage
• Consumer Affairs Victoria - advice for people affected by the floods

Other support contacts

• Sunbury Cobaw Community Health
• 1800RESPECT
• Mensline Australia
• Beyond Blue
• Lifeline
• Kids Helpline 
• Relationships Australia
• StandBy Support After Suicide
• More crisis and support services

In addition to the support information listed below, please check the Victorian Government's 2022 Flood Recovery web page for the latest financial support information.

Rates deferment application

Council will assist residents whose property has been directly affected by the 2022 floods by providing, on application, a deferment for the payment of the first and /or second rates instalment.

At this stage deferment will be accepted for this current instalment until the next instalment is due on 28 February 2023. At that time either both instalments should be paid or an application under Council's Financial Hardship Policy made.

Apply by filling out a special rates deferment application

If you have property or contents insurance, you should contact your insurance company as soon as possible after the event. 

• Ask your insurer for advice on actions you should take.
• Do not discard or throw away damaged items without first consulting your insurance company. 
• Make a list of items that have been damaged and take photographs if possible. 
• Keep receipts for any emergency repair work.
• If you have suffered some loss and have property or contents insurance, you should contact your insurance company as soon as possible after the event.

For assistance with insurance contact the Insurance Council of Australia on 1800 734 621 (24 hour hotline). You can find information on lodging a claim following a disaster on the Insurance Council of Australia website. 

Insurance gives you the peace of mind that you can rebuild your life and home if an emergency strikes. Download the guide the Department of Families, Fairness and Housing (DFFH) developed with Good Shepherd with easy to understand information about insurance. It is also worth calling your insurer to check if your home and contents insurance covers flooding.

Replacement of the flood-damaged Jacksons Creek footbridge - 4 August 2023